Hi Dylan,

It's been about a year now since our rental property in Brassall was let and you became our Property Manager. I want to let you and your staff know that we have been really impressed with the results over that time. It has been very apparent that you have a totally professional approach to property management, and I have been truly appreciative of the fact that you are supremely organised and that nothing appears left to chance. Sounds simple but not necessarily implicit in the role - I have seen otherwise in the past. An indication of this is how proactive you appear to issues, which is appreciated, since as a landlord it is never pleasant to have 'surprises'. I have also found all communications most courteous yet professionally to the point. Finally, responsiveness to questions or issues has always been first rate.

I know it's easy to take good service for granted, and customers aren't always good at providing genuine positive feedback. I have been very disappointed over the years by the poor service from a range of service providers, and I haven't been slow in providing that feedback - hopefully to their ultimate benefit. Similarly I trust this positive feedback is useful for you to gauge your service delivery, and hopefully just make you and your staff know that your work is appreciated.

I'd appreciate you passing this along to all staff associated with the management of our property.

Thanks again and cheers,

Max and Rosy Heinrich

- Max and Rosy Heinrich

Changing my realestate agent for both my rental properties was daunting and I had been putting it off for months, then once again the agent that I had used for the last few years made yet another blunder it was time to kick Parktrent properties out and finally find an agent who actually knew what they are doing! I only made one phone call to Ipswich Real Estate and after a few minutes talking with Candice the rental manager I felt at ease and knew this company knew what they were doing and had a fresh approach to the boring rental industry! I’ve now been with them for just over six months and kick myself for not changing to them sooner, they organised the changeover I did nothing, they sorted out new Tennants within days and the best part is they actually ring you back! I know this is a simple thing to do but my previous agent didn’t so I felt quite special to get three phones call from them in one day! If you’re having problems like I did with Parktrent properties pick the phone up and ring Candice and the team, it will be the best call you make all day, I was for me!

- Ian Parker
Brassall